Effective Date: 4 January 2025

Signs City Sydney (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and share your information when you visit or make a purchase from our website [https://signagesupplies.au] (“Website”). It also explains your rights under applicable privacy laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect the following categories of personal data:

1.1 Information You Provide Directly

  • Contact Details: Name, email address (e.g., sales@signscity.com.au), phone number, and address.
  • Purchase Information: Payment details, billing and shipping address, and product preferences.
  • Account Information: If you create an account, we collect login credentials.

1.2 Automatically Collected Information

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Information about how you navigate and use our Website, including pages visited and time spent.

1.3 Information from Third Parties

We may receive additional information about you from third-party sources, such as payment processors or marketing partners, where permitted by law.

2. How We Use Your Information

We use your personal data for the following purposes:

2.1 To Provide Our Services

  • Process orders and deliver products.
  • Communicate with you about your orders or inquiries.

2.2 For Business Operations

  • Improve our Website and services.
  • Conduct analytics and track usage patterns.

2.3 Legal and Compliance

  • Comply with legal obligations and respond to lawful requests.
  • Enforce our terms and conditions or defend legal claims.

2.4 Marketing and Communications

  • Send promotional offers and updates (with your consent, where required).
  • Personalize your experience and display tailored content.

3. How We Share Your Information

We may share your personal data in the following circumstances:

  • Service Providers: With third-party vendors that help us operate the Website and provide services (e.g., payment processors, delivery services, and IT support).
  • Legal Compliance: To comply with legal obligations or respond to lawful requests by public authorities.
  • Business Transfers: In connection with a merger, sale, or transfer of assets, provided appropriate safeguards are implemented.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations. After this period, your data will be securely deleted or anonymized.

5. Your Rights

Under the GDPR and other applicable laws, you have the following rights regarding your personal data:

  • Access: Request a copy of your personal data.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your data (“right to be forgotten”).
  • Restriction: Request restricted processing of your data.
  • Portability: Request transfer of your data to another service provider.
  • Objection: Object to data processing for direct marketing or other legitimate interests.
  • Withdraw Consent: Withdraw consent for data processing at any time.

To exercise your rights, please contact us at sales@signscity.com.au.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Measures include:

  • Secure servers and encryption.
  • Regular security assessments and updates.
  • Restricted access to personal data to authorized personnel only.

7. International Data Transfers

If your personal data is transferred outside of the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses or your explicit consent.

8. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your browsing experience and analyze usage patterns. You can manage your cookie preferences through your browser settings. For more information, refer to our Cookie Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Signs City Sydney
Email: sales@signscity.com.au
Address: 1/13 Leland St, Penrith NSW 2750

By using our Website, you acknowledge that you have read and understood this Privacy Policy. Your continued use of the Website constitutes acceptance of the terms outlined herein.